SG Courts Mobile App User Guide
Check your case files, court calendar, upcoming hearings, venue info online. For use with the Singapore Courts’ eLitigation system.
Getting started
The SG Courts Mobile App (“the App”) lets you have convenient access to your case files, hearing calendar, and access more functionality when new versions are released. Current functionality include:
- login using CorpPass credentials
- biometric login (can be enabled after initial CorpPass login)
- access to eLitigation cases
- see upcoming hearings
- take Q ticket remotely for hearings*
-
attend virtual hearings*
(*) planned feature
To get started, get your eLitigation administrator to enable Mobile App Access in your eLitigation user profile (see below).
There is no charge for using the App. Check our Release Notes for more information on latest releases and updates.
Information collected will be used only for purposes of improving the App – information will not be stored beyond the duration of the relevant testing period.
Download the Quick Start-up Guide here.
Enable your Mobile App Access
For eLitigation Administrator:
- Login to eLitigation.
- Go to Administration - Manage Users.
- Edit user profile of user requiring Mobile App Access.
- Ensure Mobile App Access Enabled radio button is selected as “Yes”.
- Click Save button.
NOTE:
You will get one of these error messages if Mobile App Access is not enabled:
- Authorization has been denied for this request.
- Unauthorized User.
Installation Guide for iPhone and iPad
Get the App
Download SG Courts Mobile App for iPhones & iPads. The App is available for:
- iPad and iPhone
- iOS 12 or later
Install the App
On your iPhone or iPad, go to SG Courts Mobile App on App Store:
- Tap Get.
- Tap Install.
- Enter your Apple ID password and tap OK.
To start using the App, tap SG Courts Mobile App on your home screen.
If you encounter problems, they can sometimes be resolved by uninstalling and reinstalling the App.
Installation Guide for Android
Get the App
Download SG Courts Mobile App for Android phones and tablets. The App is available on phones and tablets running Android 5.0+.
Install the App
On your Android phone or tablet, go to SG Courts Mobile App on Google Play Store:
- Tap Install.
- Tap Accept.
To start using, go to the Home or All Apps page. Tap SG Courts Mobile App.
If you encounter problems, they can sometimes be resolved by uninstalling and reinstalling the App.
Get Updates when available
The App should automatically update if your device is set up to receive App updates automatically. You can also manually check if a new version is available:
iPhone & iPad
- One your iPhone & iPad, select App Store.
- At the top right, tap Profile.
- Scroll down to Available Updates and search for SG Courts Mobile App.
- If the App is listed, tap Update.
- If asked, enter your Apple ID and password. Updates will download and install.
Android devices
- On your Android phone or tablet, select Play Store.
- At the top left, tap Menu > My Apps & Games.
- Under Updates, find SG Courts Mobile App.
Login to the App
Note: You must be an existing eLitigation user in order to use the App.
- Launch the App and login using your CorpPass credentials. You can use the SingPass Mobile App if you have that all set up.
- Click on CorpPass icon and sign in with your CorpPass credentials (UEN/Entity ID, CorpPass ID, Password).
- If you have multiple law firm profiles, select the correct one to use.
Dashboard
After logging in, you will see the dashboard and be prompted to enable biometric authentication. You can login to the App using your phone’s biometric capabilities (e.g., fingerprint or facial recognition) and receive App notifications.
- Notifications are highlighted with a red indicator on the bell icon.
- Calendar shows your hearing calendar.
- Venue Info shows information about your hearings in all courts.
- Feedback allows you to submit feedback about the App.
- My Hearings lists hearings of cases in which you are counsel on record.
- My Cases shows cases in which you are counsel on record, or other cases handled by your firm.
Calendar
- Calendar shows your hearings.
- Choose to see daily, weekly or monthly views.
- See hearings 3 days before and after current date (default setting). Change default setting in Settings.
Venue Info
Venue Info provides information about your hearings in all courts, arranged by hearing venues.
My Hearings
- My Hearings lists your scheduled hearings.
- See hearings for today and 3 days after (default setting). Change default setting in Settings.
- Search for hearings using Case Number, Hearing Type, Venue or other common criteria.
Get Queue Ticket for Hearings (Supreme Court) *
(*) Planned feature, may only be accessible to closed group of testers during testing period.
- Click on Get Q Ticket button under My Hearings.
- Complete questionnaire and click Get Q Ticket button to generate Q Ticket.
- Click on Close button to go back to My Hearings.
Set “Ready for Hearing” (Supreme Court) *
(*) Planned feature, may only be accessible to closed group of testers during testing period.
Toggle button to indicate you are Ready for Hearing if you did not do so when getting Q Ticket.
Queue Notification for Hearing (Supreme Court) *
(*) Planned feature, may only be accessible to closed group of testers during testing period.
App will indicate when your queue status is either second or first in line:
“Set Adjournment Status” for Hearing (Supreme Court) *
(*) Planned feature, may only be accessible to closed group of testers during testing period.
Toggle button to indicate that you are seeking an adjournment at the hearing.
Join Virtual Hearing *
(*) Planned feature, may only be accessible to closed group of testers during testing period.
- Click on camera button to see virtual hearing information.
- When pop-up appears, click on Join Hearing button to launch Zoom.
NOTE: Zoom app must be installed.
My Cases
- My Cases shows cases in which you are counsel on record, or other cases handled by your firm.
- Filter or search for cases based on Case Number, Case Name and other common criteria.
Case File Details
See details of each of your case files in different tabs:
- Case – see Case Information, Nature of Case, Claim details (if applicable), Case Relationships.
- Sub Cases – see Sub Cases under the main case.
- Party – see Party Information.
- Hearings – see hearings scheduled for the case.
- Documents – see documents filed in the case.
To reduce mobile/telco charges:
- turn on Document Cache in Settings to store case documents on your device instead of fetching them from the server each time. Cached documents are identified by a green icon;
- use WIFI when opening large documents.
Settings
In Settings, set your preferred options.
Application related
Records displayed per page
Defaulted to 10 records per page, choose to load up to 50 records per page.
Document Cache
To clear documents that are cached when opened after every [x] days. The default is 5 days, max up to 15 days.
Manually clear all cached documents by clicking Clear button.
Hearings displayed in Calendar
Defaulted to 3 days before and after current date, max up to 3 months.
Security related
Login using biometric authentication
Set biometric authentication with Touch ID/Fingerprint/Face ID for easy login to the App after initial setup using CorpPass.
Enable notifications
App notifications will be enabled when biometric authentication is enabled. Notifications can be set as:
- All Cases – notifications for all cases under your law firm (default setting); or
- My Cases – only notifications for cases in which you are counsel on record ; or
- None – no notifications at all.
Release Notes
Version 1.7.2
released on 25 Nov 2020
What’s new
- Updated App icon, splash screen, login screen.
- Hearings marked as “(Vacated)” for vacated hearings.
- Feedback button added in dashboard.
- Security improvements.
Known Issues
- Document sharing for iOS is not available.
- App is not supported on Android Oreo OS versions
Version 1.7.1
released on 5 Nov 2020
What’s new
- Temporary rebranding of the App
- For Law Firm Users who login using CorpPass
- Upcoming Hearings renamed as My Hearings.
- Icon appears against case for which you are counsel on record in My Hearings
- Authentic Court Order features for court orders.
- Security improvements.
Known Issues
- Document sharing for iOS is not available.
Version 1.6.10
What’s new
- Law Firm Users who login using CorpPass
- See hearing lists for Today, Tomorrow, This Week, or Later (per period indicated in Settings).
- Display hearing outcomes (if provided) in the hearing list.
- Allow for scrolling if device screen size is small.
- App notifications enabled.
- Icon to indicate cases for which you are counsel on record in Law Firm Cases.
Known Issues
- Document sharing of court order will not have Authentic Court Orders features.
- Intermittent display issues with Venue Info and UI alignment issues.
Version 1.6.9
What’s new
- Law Firm Users who login using CorpPass
- Access cases, case related information and documents filed.
- Share documents by using icon when case document is opened.
- See hearings scheduled in Upcoming Hearing and Calendar.
- See list of court hearing venues and the hearings scheduled in the venue for the day.
- Litigant in person can login to the app using SingPass
- Access cases, case related information and documents filed.
- Share documents by using icon when case document is opened.
- See hearings scheduled in Upcoming Hearing and Calendar.
- See list of court hearing venues and the hearings scheduled in the venue for the day.
Known Issues
- Document sharing of court order will not have Authentic Court Orders features.
- Intermittent display issues with Venue Info and UI alignment issues.
Feedback
Your feedback will help us improve the App. Use Feedback button on the dashboard or go to: https://tinyurl.com/sgcourtsfeedback.
Have questions or need help? Contact us at: elitigation@crimsonlogic.com.sg.
Information collected will be used only for purposes of improving the App – information will not be stored beyond the duration of the relevant testing period.
FAQ
What is SG Courts Mobile App?
SG Courts Mobile App is a mobile application that allows you to:
- access your case files
- access your hearing calendar
- access your upcoming hearing list
- take Q Ticket remotely for hearings*
- attend virtual hearings*
(*) planned feature
More features will be added to the App so keep it updated!
Who can use SG Courts Mobile App?
Existing eLitigation subscribers.
Is SG Courts Mobile App free?
Yes, all you need is a smartphone and internet connection to login, even from overseas.
Can I install SG Courts Mobile App on multiple devices?
Yes, the App can be installed on multiple mobile devices at the same time.
How do I download and install SG Courts Mobile App?
Refer to Installation Guide for iPhone and iPad or Installation Guide for Android.
In which devices can SG Courts Mobile App be supported?
The supported devices are:
- Android devices
- iPhone
- iPAD
Unauthorized User. What should i do?
Enable your Mobile App Access, it should solve the problem. Refer to Enable your Mobile App Access.
Authorization has been denied for this request. What should i do?
Enable your Mobile App Access, it should solve the problem. Refer to Enable your Mobile App Access.
How to enable biometric authentication?
Refer to Login using biometric authentication.
Will SG Courts Mobile App have access to personal files on my phone?
The App does not access, read or store any of your personal files. It requires your “Device ID” to tie your device to your eLitigation account as part of the login verification process.
Where can I get help?
You can contact us at: elitigation@crimsonlogic.com.sg.
If you are unable to find an answer to your query, please submit your feedback to let us know how we can help you.
Privacy Policy
In this Privacy Policy, terms with initial upper case have the same meaning given to them in the Terms of Use.
1. COLLECTION OF INFORMATION
Some personal information is gathered when you are authorised as a user by your employer, e.g. your SingPass access code and contact particulars like address, e-mail address and telephone numbers. Some transactional information is gathered when you use the Services. Personal information relating to parties or other persons with an interest in or connection to cases filed with the Courts will be collected.
2. USE OF INFORMATION
Your SingPass / CorpPass access code is required to authenticate your access to the Web Site and use of the Services. We make use of contact particulars to push alerts and notifications to you by email and Short Messaging System text messages if you opt to receive them. Your personal information may be used in conjunction with the Services, eg when electronic forms like writs of summons, originating summonses and summonses are generated, your office address and contact numbers may be used. Some transactional information may be kept as records of your activities. Personal information and transactional information are used to electronically sign every document that you upload, submit or transmit.
Personal information about you may be used by CrimsonLogic to improve our marketing efforts, to improve our content and product offerings and to make our site more user-friendly or to serve you better. We may use your email address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your use of the site. Information that we maintain about you and information from your current and past activities on the Site, will be used in the event of disputes or troubleshooting.
Personal information relating to parties or other persons with an interest in or connection to cases filed with the Courts will be kept by the Courts as part of the Services, eg online cause books and registers. Some of such information may be used in conjunction with the Services, eg when electronic forms like probate and letters of administration are generated and to provide online cause book searches.
3. DISCLOSURE OF INFORMATION
Except in accordance with this Privacy Policy, CrimsonLogic will not disclose any of your personal information.
You acknowledge and agree that we are permitted to disclose your personal information to the Courts and/or the Academy and when we believe in good faith that the law requires it.
You acknowledge and agree that personal information relating to parties or other persons with an interest in or connection to cases filed with the Courts and kept by the Courts can and will be used and/or re-used as part of the Services. With no intention to be exhaustive use and/or re-use of such information may include, display in the graphical user interfaces of the Services, generation of electronic forms (eg orders of court, writs of execution, registrar’s certificates), publication of hearing lists, provision of online cause book searches (whether individually or in bulk), notifying other public authorities of the cause or matter or any order, judgment or other direction flowing from the cause of matter, etc.
4. COOKIES
As part of offering and providing customizable and personalized services, CrimsonLogic uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. All sites on CrimsonLogic where you are prompted to log-in or that are customizable require that you accept cookies.
Generally, we use cookies to:
(1) Remind us of who you are and to access your account information (stored on our computers) in order to deliver to you a better and more personalized service. Cookies are set when you register or “Sign In” and modified when you “Sign Out” of our services. Cookies are also used to monitor and provide access to certain functions, for example when you file documents.
(2) Estimate our audience size. Each browser accessing CrimsonLogic web sites is given a unique cookie which is then used to determine the extent of repeat usage, usage by a registered user versus by an unregistered user, and to help target advertisements based on user interests and behavior.
(3) Measure certain traffic patterns, which areas of CrimsonLogic’s network of web sites you have visited, and your visiting patterns in the aggregate. We use this research to understand how our users’ habits are similar or different from one another so that we can make each new experience on CrimsonLogic a better one. We may use this information to better personalize the content, banners, and promotions that you and other users will see on our sites.
Advertising networks that serve ads onto CrimsonLogic web sites may also use their own cookies.
CrimsonLogic also collects IP addresses for system administration and to report aggregate information to our advertisers. In addition, CrimsonLogic includes IP addresses in outgoing mail message headers.
5. UPDATING INFORMATION
Your employer’s appointed system administrator will be able to edit your personal information at any time.
Amendment of personal information relating to parties or other persons with an interest in or connection to cases filed with the Courts will have to follow the procedures prescribed by law, including the Rules of Court and any relevant Practice Directions.
